JOB SUMMARY 

The Host is responsible for providing a friendly welcome and gracious farewell to all our guests. The Host/Hostess is responsible for seating guests and assisting the service team with ensuring that each guest leaves happy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Adhere to proper procedures for seating to control the flow of guest seating. Utilizes the wait and reservation lists to maintain the front door flow.
• Enthusiastically greet guests and assign table; politely notify guests if there is a wait.
• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Inform guests of current features and promotions, answers questions and offer menu suggestions.
• Acknowledge guest concerns and involve a manager promptly.
• Supports and assists team members by delivering food and beverages, pre-bussing and providing refills when possible.
• Set-up, maintain and operate the host stand and front lobby area ensuring a clean and orderly area.
• Answer the phone and assist with answering guests’ questions in a friendly, courteous manner.
• Deliver the correct drinks and food to the guest, when needed.
• Practice safe food handling and cleanliness standards always.
• Ensure each guest receives a gracious farewell and solicit feedback about the quality of service.
• Observe tables and keep track of clean, dirty, and unoccupied tables; clean dirty tables as needed.
• Accommodate guests’ needs and requests such as refilling beverages, providing silverware, etc.
• Clean and sweep around tables as needed.

QUALIFICATIONS 

• Must be at least 16 years of age
• No prior work experience required
• Ability to understand and provide friendly guest service.
• Ability to understand and comply with proper food handling and serving techniques and with federal, state, and local serving regulations.
• Ability to process cash handling and credit card charge transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, phone and other office equipment.
• Attention to details with good organizational and efficient time management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.

PHYSICAL REQUIREMENTS 

This position requires regular attendance; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 Ibs; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.